How to integrate with ParcelPanel Returns?

ParcelPanel Returns & Exchanges app is the No.1 return app on the Shopify app store, to deliver hassle-free return and enticing exchange experiences to minimize losses, reduce friction, and retain revenue.

This integration allows you to auto-track the return shipments, and your customers to request returns on the tracking page, delivering a superior post-purchase experience.


Here is the instruction


Auto-track the return shipments

Step 1

Go to ParcelPanel Tracking adminIntegrationAPI Key section → copy your API key


Step 2

Go to ParcelPanel Returns adminIntegration → find Parcel Panel Order Tracking app → click the Connect button → paste the API key to connect


That’s it — from now on, the ParcelPanel Tracking app will auto-track your return shipments.

Filter and view the shipment status in the Return management tab


Check the tracking details in the Return details page



Request returns on the tracking page

Go to ParcelPanel Tracking adminTracking pageAppearancePost-purchase hub section → tick the ParcelPanel Returns option


That’s it — your customers can now request returns or exchanges on the tracking page.


Note:

  • If customers track orders using the order number + email/phone number, the request return flow will skip the return page login and go directly to the item selection step.
  • If customers track orders using the tracking number, the request return flow will redirect them to the guest return page to ensure higher privacy and security.



Need help? Feel free to contact us via online chat or email, our world-class 24/7 support team is always glad to help you 🧐