The integration allows you to send Loox review request emails once the shipment status is updated to Delivered in ParcelPanel.
Here is the instruction
Go to ParcelPanel admin → Settings → enable the Send shipping tracking events to Shopify feature
Note: enabling this feature also means that when the shipment status is updated to Out for delivery and Delivered in ParcelPanel, the two native Shopify email notifications shown in the image below will be triggered as well. If you do not wish to trigger them, you can uncheck the boxes.
Go to Loox admin → Settings tab → Collect reviews, Review Request Email section → select the time interval based on your needs → select Delivery option in the second dropdown menu
Note: about the review request email templates, etc,. please kindly contact the Loox Support Team directly for help.