Seamlessly connect CWILL Tracking’s logistics events—such as shipment status updates and delivery exceptions—with Zapier to bridge your shipping data with thousands of your favorite apps. This integration allows you to build highly customized automated workflows that extend beyond messaging, enabling you to sync logistics data with CRMs, spreadsheets, or support tools to streamline operations and ensure your team is always one step ahead of delivery issues.
Here is the instruction
Step 1
Go to CWILL Tracking admin → Integration → API Key section → copy the CWILL Tracking API Key
Step 2
Go to Zapier admin → Assets → Zaps → Create → New Zap → select ParcelPanel as the trigger
Step 3
Click the Sign in button → paste the CWILL Tracking API Key → complete the authorization
Step 4
Select a specific trigger event → configure the conditions based on your needs
CWILL Tracking provides a range of triggers for different use cases. Be sure to review the CWILL Tracking Events and Triggers Overview help article for more details.
Note: Conditions are case-insensitive.
Example 1: I want to create a flow that automatically sends a thank-you email when a shipment is delivered.
In CWILL Tracking admin, enable the Shipment status update event.
In Zapier admin, select the Shipment Status Updated event and set the condition to shipment status equals Delivered.
Example 2: I want to remind customers to collect their La Poste parcel, with a stronger message each time it stays uncollected.
In CWILL Tracking admin, create a Shipment stalled rule for Ready for pickup shipments carried by La Poste, and set the thresholds to 3d, 8d, and 14d. Note the Rule ID shown in the first column.
In Zapier admin, select the Shipment Stalled event and set the condition to rule id equals MBXBHK3C.
Add Paths, then create one path per threshold and give each its own email:
- residence time equals 3 → First reminder
- residence time equals 8 → Second reminder
- residence time equals 14 → Final notice
All three thresholds come from the same rule and arrive as the same event, so residence time is what tells them apart.
Note: Every Shipment stalled rule sends the same event. If you have more than one rule, always set a condition on rule id so each flow only receives events from its own rule.
Step 5
Finish the Action based on your needs
Available Property
| Property name | Template tag | Example |
|---|---|---|
| store_name | {{ event.store_name }} | YOURSTORENAME |
| store_url | {{ event.store_url }} | https://yourstorename.com |
| shipment_status | {{ event.shipment_status }} | Delivered |
| shipment_substatus | {{ event.shipment_substatus }} | Delivered to doorstep |
| tracking_link | {{ event.tracking_link }} | https://yourstorename.com/apps/parcelpanel?nums=1234&preview=parcelpanel |
| expected_delivery_date | {{ event.expected_delivery_date }} | Jan 12, 2025 - Jan 16, 2025 |
| tracking_number | {{ event.tracking_number }} | YT2436021211003147 |
| last_mile_tracking_number | {{ event.last_mile_tracking_number }} | 9261290358097849005373 |
| carrier_name | {{ event.carrier_name }} | YunExpress |
| carrier_contact | {{ event.carrier_contact }} | 400-8575-500 |
| carrier_url | {{ event.carrier_url }} | http://www.yuntrack.com/track/detail?id=YT2436021211003147 |
| last_mile_carrier_name | {{ event.last_mile_carrier_name }} | USPS |
| last_mile_carrier_contact | {{ event.last_mile_carrier_contact }} | 1 800-275-8777 |
| last_mile_carrier_url | {{ event.last_mile_carrier_url }} | https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9261290358097849005373 |
| last_check_point | {{ event.last_check_point }} | Delivered, In/At Mailbox, FAIRBANKS, AK 99701 |
| last_checkpoint_time | {{ event.last_checkpoint_time }} | 2025-01-13 14:36:00 |
| pickup_location | {{ event.pickup_location }} | 403 BANK STREET |
| transit_time | {{ event.transit_time }} | 11 |
| residence_time | {{ event.residence_time }} | 1 |
| order_number | {{ event.order_number }} | #1234 |
| order_created_at | {{ event.order_created_at }} | 2024-12-23 01:02:40 |
| fulfillment_created_at | {{ event.fulfillment_created_at }} | 2024-12-24 01:25:40 |
| location | {{ event.location }} | Los Angeles Fulfillment Center |
| pickup_date | {{ event.pickup_date }} | 2025-01-03 01:28:40 |
| delivery_date | {{ event.delivery_date }} | 2025-01-13 14:36:00 |
| product_name | {{ event.product_name }} | Test product |
| customer_email | {{ event.customer_email }} | [email protected] |
| customer_phone | {{ event.customer_phone }} | +1 234 567 8900 |
| first_name | {{ event.first_name }} | Tom |
| last_name | {{ event.last_name }} | Alix |
| shipping_country | {{ event.shipping_country }} | United States |
| shipping_province | {{ event.shipping_province }} | California |
| shipping_city | {{ event.shipping_city }} | Mountain View |
| shipping_address1 | {{ event.shipping_address1 }} | 1600 Amphitheatre Parkway |
| shipping_address2 | {{ event.shipping_address2 }} | Null |
| shipping_zip | {{ event.shipping_zip }} | 94043 |
| rule_id | {{ event.rule_id }} | A1B2C3D4 |
Addition
In addition to the basic information about the order, the LineItems field contains an array of information about each line item in the order. You can reference this data for building templates, branching logic based on package contents, and so on. This is stored in a 0-indexed array, so you can easily access an individual item or loop over it to get the entire contents.
| Property name | Template tag | Example |
|---|---|---|
| product_name | {{ event.lineitems.0.product_name }} | Test product 1 |
| quantity | {{ event.lineitems.0.quantity }} | 1 |
| variant_image | {{ event.lineitems.0.variant_image }} | https://shopify.com/path/to/image-variant.jpg |
| price | {{ event.lineitems.0.price }} | 24.96 |
| variant_name | {{ event.lineitems.0.variant_name }} | Test product 1 - Black / L |
| sku | {{ event.lineitems.0.sku }} | 12345678-black-l |
| handle | {{ event.lineitems.0.handle }} | test-product-1 |
Related article: CWILL Tracking Events and Triggers Overview
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