Leverage CWILL Tracking’s robust logistics triggers—including shipment status updates and delivery exceptions—within Shopify Flow to automate custom back-end tasks and internal workflows that streamline your post-purchase operations.
Here is the instruction
Step 1
Go to Shopify Flow admin → Create workflow → Select a trigger → find CWILL Tracking (formerly ParcelPanel)
Step 2
Select a specific trigger → configure the conditions based on your needs
CWILL Tracking provides a range of triggers for different use cases. Be sure to review the CWILL Tracking Events and Triggers Overview help article for more details.
Note: Conditions are case-insensitive.
Example 1: I want to create a flow that automatically adds an order tag when a shipment is delivered.
In CWILL Tracking admin, enable the Shipment status update event.
In Shopify Flow admin, select the Shipment status update event and set the condition to shipment status equals Delivered.
Example 2: I want to alert my team about La Poste parcels that customers have not collected, with a stronger message each time one stays uncollected.
In CWILL Tracking admin, create a Shipment stalled rule for Ready for pickup shipments carried by La Poste, and set the thresholds to 3d, 8d, and 14d. Note the Rule ID shown in the first column.
In Shopify Flow admin, select the Shipment stalled event and set the condition to rule id equals MBXBHK3C.
Add a split, then create one path per threshold:
- residence time equals 3 → First reminder
- residence time equals 8 → Second reminder
- residence time equals 14 → Final notice
All three thresholds come from the same rule and arrive as the same event, so residence time is what tells them apart.
Note: Every Shipment stalled rule sends the same event. If you have more than one rule, always set a condition on rule id so each flow only receives events from its own rule.
Step 3
Finish the Action based on your needs → turn on the workflow
Related article: CWILL Tracking Events and Triggers Overview
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