This integration allows users to create personalized campaigns & flows based on tracking events from ParcelPanel.
Firstly connect ParcelPanel& Klaviyo, there are two optional integration methods:
Then, create personalized campaigns & flows
Integrate from ParcelPanel admin (Recommended)
Step 1
Go to ParcelPanel admin → Integration → find Klaviyo → click Connect button
Step 2
Log in to your Klaviyo account and complete the authorization
Integrate from Klaviyo admin
Step 1
Go to ParcelPanel admin → Integration tab → API Key section → copy the ParcelPanel API Key
Step 2
Go to Klaviyo admin → Integrations → click Add integration button → find and click Parcel Panel
Step 3
Click Add app button → paste the ParcelPanel API Key and Connect → Allow
After connecting ParcelPanel & Klaviyo successfully:
In your ParcelPanel admin
In your Klaviyo admin
There will also be a new metric called ParcelPanel Event, you can check the details from this example we sent you.
Create personalized campaigns & flows
Step 1
Go to Klaviyo admin → Click Create Flow button → Create from Scratch → Your metrics → select ParcelPanel → ParcelPanel Event → Add Trigger filters
Step 2
Configure the Trigger by your needs, ParcelPanel Events are coming with shipment status updates for each shipment, which are powerful segmentation triggers for Klaviyo Flow
Note:
1. It's case-sensitive.
2. The current supported status: Info received, In transit, Out for delivery, Delivered, Exception, Failed attempt, Expired.
| Status | Description |
|---|---|
| Info received | The carrier received a shipping request and is about to pick up the shipment |
| In transit | The shipment is on the way |
| Out for delivery | The shipment has arrived at the local point and is about to be delivered |
| Delivered | The shipment has been delivered |
| Exception | The shipment might have been sent back to the sender, damaged, or lost |
| Failed attempt | The carrier attempted to deliver the shipment but failed |
| Expired | No tracking details updated for 30 days for express service or 60 days for postal service |
For example: I want to create a workflow that automatically sends an email when my shipment was delivered.
Step 3
Configure the Actions by your needs
Available Property
| Property name | Template tag | Example |
|---|---|---|
| shipment_status | {{ event.shipment_status }} | Delivered |
| tracking_link | {{ event.tracking_link }} | https://yourstorename.com/apps/parcelpanel?nums=92055901755477000271990251 |
| expected_delivery_date | {{ event.expected_delivery_date }} | Nov 09, 2020 - Nov 19, 2020 |
| tracking_number | {{ event.tracking_number }} | 92055901755477000271990251 |
| carrier_name | {{ event.carrier_name }} | USPS |
| carrier_contact | {{ event.carrier_contact }} | 1-800-275-8777 |
| last_check_point | {{ event.last_check_point }} | Arrived at USPS Regional Facility, SEMINOLE-ORLANDO FL DISTRIBUTION CENTER |
| last_checkpoint_time | {{ event.last_checkpoint_time }} | 2020-11-16 00:50 |
| transit_time | {{ event.transit_time }} | 5 |
| residence_time | {{ event.residence_time }} | 3 |
| order_number | {{ event.order_number }} | #1234 |
| order_created_at | {{ event.order_created_at }} | 2020-10-30 11:36:23 |
| product_name | {{ event.product_name }} | Test product |
| customer_email | {{ event.customer_email }} | [email protected] |
| customer_phone | {{ event.customer_phone }} | +1 234 567 8900 |
| first_name | {{ event.first_name }} | Tom |
| last_name | {{ event.last_name }} | Alix |
| fulfillment_created_at | {{ event.fulfillment_created_at }} | 2020-11-11 09:58:07 |
| shipping_country | {{ event.shipping_country }} | Canada |
| shipping_province | {{ event.shipping_province }} | Ontario |
| shipping_city | {{ event.shipping_city }} | Ottawa |
| shipping_address1 | {{ event.shipping_address1 }} | 151 O'Connor Street |
| shipping_address2 | {{ event.shipping_address2 }} | Null |
| shipping_zip | {{ event.shipping_zip }} | K2P 2L8 |
Addition
In addition to the basic information about the order, the LineItems field contains an array of information about each line item in the order. You can reference this data for building templates, branching logic based on package contents, and so on. This is stored in a 0-indexed array, so you can easily access an individual item or loop over it to get the entire contents.
| Property name | Template tag | Example |
|---|---|---|
| product_name | {{ event.lineitems.0.product_name }} | Test product 1 |
| quantity | {{ event.lineitems.0.quantity }} | 1 |
| variant_image | {{ event.lineitems.0.variant_image }} | https://shopify.com/path/to/image-variant.jpg |
| price | {{ event.lineitems.0.price }} | 24.96 |
| variant_name | {{ event.lineitems.0.variant_name }} | Test product 1 - Black / L |
| sku | {{ event.lineitems.0.sku }} | 12345678-black-l |
| handle | {{ event.lineitems.0.handle }} | test-product-1 |
Need help? Feel free to contact us via online chat or email, our world-class 24/7 support team is always glad to help you 🧐