This integration allows your customers to track their orders in your Messenger by simply entering their email and order number by themselves, instead of asking your support team "Where is my order?".
Your support team can also check order status right from your Intercom Inbox, so they can easily handle customer's questions without clicking elsewhere for shipping details, a much more efficient and better post-purchase service.
Here is the instruction
Go to your Intercom admin → App Store → search or filter to find Parcel Panel
Click Learn more button → copy ParcelPanel API Key in Integration tab of ParcelPanel admin → paste and click Connect button → click Authorize access button
Add Parcel Panel to your Messenger
Then your customers can track their orders in your Messenger by simply entering their email and order number.
Add Parcel Panel to your Intercom Inbox
Then your support team can check order status right from your Intercom Inbox.