Klaviyo Customer Hub further enhances the customer account experience on Shopify stores with powerful features. ParcelPanel seamlessly integrates with Klaviyo Customer Hub to deliver an exceptional order tracking experience for signed-in customers.
The original Klaviyo - Customer Hub order tracking experience (without ParcelPanel integration ❌)
Order placed but not yet fulfilled
Progress bar: Displayed correctly 🙂
Track shipment button: Redirects to Shopify’s native customer account, which currently shows no tracking details at all 🙁
Order placed and fulfilled
Progress bar: Not ideal. Klaviyo Customer Hub’s order tracking relies entirely on Shopify’s native tracking, which often fails to fetch or update shipment statuses accurately. This means the progress bar may stay stuck at “Shipped” even after the shipment has been delivered. ☹️
Track shipment button: Clicking it sends customers to the carrier’s website. If you selected the wrong carrier or used one Shopify doesn’t support, customers may end up on the wrong page. Even if the carrier is correct, redirecting them away means you’re losing valuable store traffic—and with it, the chance for repeat purchases. We all know how critical traffic is in eCommerce, right? ☹️
🚀 The upgraded Klaviyo - Customer Hub order tracking experience (with ParcelPanel integration 👍)
Progress bar: Perfectly displayed. ParcelPanel pushes real-time shipment statuses, such as "In transit," "Out for delivery," "Delivered," "Failed attempt," "Ready for pickup," etc., directly to Klaviyo Customer Hub so your customers stay informed and can take timely action. 🌟🌟🌟🌟🌟
Track shipment button: When clicked, this directs customers to your branded ParcelPanel tracking page (under your domain). This keeps valuable post-purchase traffic within your store, drives more repeat sales, and greatly enhances the customer experience. 🌟🌟🌟🌟🌟
🏆 How to enable Klaviyo Customer Hub integration?
It’s super easy 🎉. Go to ParcelPanel admin → Settings → General → enable the Update tracking link in Shopify and the Send shipping tracking events to Shopify features
That’s it — you’re now ready to deliver the ultimate order tracking experience to your signed-in customers through Klaviyo Customer Hub.
Related article: How to connect ParcelPanel & Klaviyo via API?
Need help? Feel free to contact us via online chat or email, our world-class 24/7 support team is always glad to help you 🧐