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Why are my orders on black Pending status?
Sometimes when you check your shipment status, it was shown on Pending status.
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What's the meaning of ParcelPanel shipment status?
There are 8 standard shipment statuses: Pending, Info received, In transit, Out for delivery, Delivered, Failed attempt, Exception and Expired, they are all automatically recognized by ParcelPanel tracking system.
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Why it says "Could Not Find Order" when tracking my order?
Sometimes when you track an order on the tracking page, an error message may be shown, "Could Not Find Order", here is the instruction about how to resolve this issue.
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Export orders data
ParcelPanel Help Center, the table shows the meaning of CSV table header, users can export their order data with just one click.
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