Integrate ParcelWILL’s logistics events—such as shipment status updates and delivery exceptions—with Shopify Messaging to power automated notifications that keep your customers updated throughout the shipping journey. This allows you to proactively address delivery milestones, reducing WISMO (Where Is My Order) inquiries and fostering a more transparent and trustworthy brand experience.

Here is the instruction

Step 1

Go to Shopify Messaging admin → Create automation → Create custom automation → Select a trigger → find ParcelWILL (formerly ParcelPanel)

Step 2

Select a specific trigger → configure the conditions based on your needs

ParcelWILL provides a range of triggers for different use cases. Be sure to review the ParcelWILL Events and Triggers Overview help article for more details.

Note: Conditions are case-insensitive.

Example 1: I want to create a flow that automatically sends a thank-you email when a shipment is delivered.

In this case, select the Shipment status update event and set the condition to shipment status equals Delivered.

Example 2: I want to create a flow that automatically sends a reassurance email when a shipment has been stalled for more than 5 days, regardless of its shipment status.

In this case, select the Shipment stalled event and configure the conditions in the ParcelWILL admin as shown below. No conditions are required in Shopify Messaging.

Step 3

Configure the Action based on your needs → select and edit the email template by your needs → turn on the workflow

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