This integration allows your customers to track their orders directly in Messenger by simply entering their order number and email, instead of asking your support team, “Where is my order?”

Your support team can also check order status directly from the Intercom Inbox, making it easy to answer customer questions without switching tools for tracking details—delivering a faster and more efficient post-purchase experience.

Here is the instruction

Step 1

Go to ParcelWILL admin → Integration → API Key section → copy the ParcelWILL API Key

Step 2

Go to your Intercom admin → Settings → Integrations → App Store → find and click Parcel Panel

Step 3

Click the Learn more button → paste the ParcelWILL API Key → complete the authorization

Step 4

Go to your Intercom admin → Settings → Channels → Messenger → Content → Customize Home with apps → add Parcel Panel to Messenger → save changes

Then customers can track their orders directly in Messenger.

Step 5

Go to your Intercom admin → Inbox → Edit apps → add Parcel Panel to Inbox

Then your support team can check tracking details directly from the Intercom Inbox.

Even better, you can customize which fields are displayed.

Need help? Feel free to contact us via online chat or email, our world-class 24/7 support team is always glad to help you🧐