How to connect ParcelPanel & Omnisend via API?

This integration allows users to create personalized campaigns & flows based on tracking events from ParcelPanel.


Here is the instruction

Step 1

Go to Omnisend adminStore settingsAPI keys → click CREATE API KEY button

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Step 2

Fill the fields as shown below → SAVE your settings → Copy the API key

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Step 3

Go to ParcelPanel adminIntegration → find Omnisend → click Connect button → paste the API Key to connect

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Step 4

Back to your Omnisend admin → Create a New workflow → select ParcelPanel Custom Event as the trigger from the dropdown menu → configure the Trigger filters by your needs, ParcelPanel Events are coming with shipment status updates for each shipment, which are powerful segmentation triggers for Omnisend Flow

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Note:

1. It's case-sensitive.

2. The current supported shipment status: Info received, In transit, Out for delivery, Ready for pickup, Delivered, Exception, Failed attempt, Expired.

Shipment statusDescription
Info receivedThe carrier received a shipping request and is about to pick up the shipment
In transitThe shipment is on its way
Out for deliveryThe shipment is out for delivery
Ready for pickupThe shipment is available for the customer to collect from a pickup location
DeliveredThe shipment has been delivered successfully
ExceptionThe shipment encounters shipping exceptions, such as damaged, lost, or returned
Failed attemptThe carrier attempted delivery but failed due to some reasons
ExpiredTracking details have not been updated for 30 days


For example: I want to create a workflow that automatically sends an email when my shipment was delivered.

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Step 5
Configure the messages by your needs

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Available Property

Property nameTemplate tagExample
shipment_status[[ event.shipment_status ]]Delivered
shipment_substatus[[ event.shipment_substatus ]]Delivered to doorstep
tracking_link[[ event.tracking_link ]]https://yourstorename.com/apps/parcelpanel?nums=92055901755477000271990251
expected_delivery_date[[ event.expected_delivery_date ]]Nov 09, 2020 - Nov 19, 2020
tracking_number[[ event.tracking_number ]]92055901755477000271990251
carrier_name[[ event.carrier_name ]]USPS
carrier_contact[[ event.carrier_contact ]]1-800-275-8777
last_check_point[[ event.last_check_point ]]Arrived at USPS Regional Facility, SEMINOLE-ORLANDO FL DISTRIBUTION CENTER
last_checkpoint_time[[ event.last_checkpoint_time ]]2020-11-16 00:50
pickup_date[[ event.pickup_date ]]2020-11-13 09:59:00
delivery_date[[ event.delivery_date ]]2020-11-17 12:12:27
transit_time[[ event.transit_time ]]5
residence_time[[ event.residence_time ]]3
order_number[[ event.order_number ]]#1234
order_created_at[[ event.order_created_at ]]2020-10-30 11:36:23
product_name[[ event.product_name ]]Test product
customer_email[[ event.customer_email ]][email protected]
customer_phone[[ event.customer_phone ]]+1 234 567 8900
first_name[[ event.first_name ]]Tom
last_name[[ event.last_name ]]Alix
fulfillment_created_at[[ event.fulfillment_created_at ]]2020-11-11 09:58:07
shipping_country[[ event.shipping_country ]]Canada
shipping_province[[ event.shipping_province ]]Ontario
shipping_city[[ event.shipping_city ]]Ottawa
shipping_address1[[ event.shipping_address1 ]]151 O'Connor Street
shipping_address2[[ event.shipping_address2 ]]Null
shipping_zip[[ event.shipping_zip ]]K2P 2L8



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