This integration allows users to create personalized campaigns & flows based on tracking events from ParcelPanel.
Here is the instruction
Step 1
Go to Omnisend admin → Store settings → API keys → click CREATE API KEY button
Step 2
Fill the fields as shown below → SAVE your settings → Copy the API key
Step 3
Go to ParcelPanel admin → Integration → find Omnisend → click Connect button → paste the API Key to connect
Step 4
Back to your Omnisend admin → Create a New workflow → select ParcelPanel Custom Event as the trigger from the dropdown menu → configure the Trigger filters by your needs, ParcelPanel Events are coming with shipment status updates for each shipment, which are powerful segmentation triggers for Omnisend Flow
Note:
1. It's case-sensitive.
2. The current supported shipment status: Info received, In transit, Out for delivery, Ready for pickup, Delivered, Exception, Failed attempt, Expired.
| Shipment status | Description |
|---|---|
| Info received | The carrier received a shipping request and is about to pick up the shipment |
| In transit | The shipment is on its way |
| Out for delivery | The shipment is out for delivery |
| Ready for pickup | The shipment is available for the customer to collect from a pickup location |
| Delivered | The shipment has been delivered successfully |
| Exception | The shipment encounters shipping exceptions, such as damaged, lost, or returned |
| Failed attempt | The carrier attempted delivery but failed due to some reasons |
| Expired | Tracking details have not been updated for 30 days |
For example: I want to create a workflow that automatically sends an email when my shipment was delivered.
Step 5
Configure the messages by your needs
Available Property
| Property name | Template tag | Example |
|---|---|---|
| store_name | [[ event.store_name ]] | YOURSTORENAME |
| store_url | [[ event.store_url ]] | https://yourstorename.com |
| shipment_status | [[ event.shipment_status ]] | Delivered |
| shipment_substatus | [[ event.shipment_substatus ]] | Delivered to doorstep |
| tracking_link | [[ event.tracking_link ]] | https://yourstorename.com/apps/parcelpanel?nums=1234&preview=parcelpanel |
| expected_delivery_date | [[ event.expected_delivery_date ]] | Jan 12, 2025 - Jan 16, 2025 |
| tracking_number | [[ event.tracking_number ]] | YT2436021211003147 |
| last_mile_tracking_number | [[ event.last_mile_tracking_number ]] | 9261290358097849005373 |
| carrier_name | [[ event.carrier_name ]] | YunExpress |
| carrier_contact | [[ event.carrier_contact ]] | 400-8575-500 |
| carrier_url | [[ event.carrier_url ]] | http://www.yuntrack.com/track/detail?id=YT2436021211003147 |
| last_mile_carrier_name | [[ event.last_mile_carrier_name ]] | USPS |
| last_mile_carrier_contact | [[ event.last_mile_carrier_contact ]] | 1 800-275-8777 |
| last_mile_carrier_url | [[ event.last_mile_carrier_url ]] | https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9261290358097849005373 |
| last_check_point | [[ event.last_check_point ]] | Delivered, In/At Mailbox, FAIRBANKS, AK 99701 |
| last_checkpoint_time | [[ event.last_checkpoint_time ]] | 2025-01-13 14:36:00 |
| pickup_location | [[ event.pickup_location ]] | 403 BANK STREET |
| transit_time | [[ event.transit_time ]] | 11 |
| residence_time | [[ event.residence_time ]] | 1 |
| order_number | [[ event.order_number ]] | #1234 |
| order_created_at | [[ event.order_created_at ]] | 2024-12-23 01:02:40 |
| fulfillment_created_at | [[ event.fulfillment_created_at ]] | 2024-12-24 01:25:40 |
| location | [[ event.location ]] | Los Angeles Fulfillment Center |
| pickup_date | [[ event.pickup_date ]] | 2025-01-03 01:28:40 |
| delivery_date | [[ event.delivery_date ]] | 2025-01-13 14:36:00 |
| product_name | [[ event.product_name ]] | Test product |
| customer_email | [[ event.customer_email ]] | [email protected] |
| customer_phone | [[ event.customer_phone ]] | +1 234 567 8900 |
| first_name | [[ event.first_name ]] | Tom |
| last_name | [[ event.last_name ]] | Alix |
| shipping_country | [[ event.shipping_country ]] | United States |
| shipping_province | [[ event.shipping_province ]] | California |
| shipping_city | [[ event.shipping_city ]] | Mountain View |
| shipping_address1 | [[ event.shipping_address1 ]] | 1600 Amphitheatre Parkway |
| shipping_address2 | [[ event.shipping_address2 ]] | Null |
| shipping_zip | [[ event.shipping_zip ]] | 94043 |
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