Why it says "Could Not Find Order" when tracking my order? Sometimes when you track an order on the tracking page, an error message may be shown as "Could Not Find Order", here are the instructions on resolving this issue. **Step 1** Please check if there is any confusion between **Order Number** and **Tracking Number**. **e.g.** YT2016921266082880 is the Tracking Number, not the Order Number. **Error** ![logo](https://www.parcelpanel.com/uploads/document/2020102753979953.png) **Correct** ![logo](https://www.parcelpanel.com/uploads/document/2020102710249514.png) **Step 2** Please check if the **Order Number & Email**, or the **Tracking Number** is correct. **Step 3** Please check **if this order has been synced to ParcelPanel**, this is the most common reason of this issue. Search for this error **Order Number** in your ParcelPanel admin. If it says "**No orders found**", it means that this order hasn't been synced to ParcelPanel. ![logo](https://www.parcelpanel.com/uploads/document/2020102753569753.png) #### But why your order hasn't been synced to ParcelPanel? Usually there are 2 possible reasons. **Reason 1**, your quota has run out, so some of your orders cannot be synced to ParcelPanel. **Reasone 2**, the **order created time is not within the sync time**, please check it carefully. The default sync time is "Last 30 days", you can change it based on your needs here as the picture shows below. ![logo](https://www.parcelpanel.com/uploads/document/2020102710152571.png) **Step 4** Please check **if this tracking number has been synced to ParcelPanel**. Do a search of this error **Order Number** in ParcelPanel admin. If it says **"Not added yet"** as the picture shows below, it means you haven't add this tracking number to your order. ![logo](https://www.parcelpanel.com/uploads/document/2020110352485210.png) All your orders' data is from the **Orders** section of your **Shopify admin** as the picture shows below, so after you add a tracking number here, the system will automatically sync it to ParcelPanel. ![logo](https://www.parcelpanel.com/uploads/document/2020110349515597.png) **Note**: **ParcelPanel is only for tracking, not for fulfilling your orders**, so if you have any questions regarding how to add tracking number easily, please ask **Shopify Support** for some help.