Sometimes when you check your order status, it was shown on Pending status. **e.g. Orders tab of ParcelPanel admin**  **Why that? This is because you haven't added tracking numbers to your orders as the picture shows below**  **What should I do?** All your orders data is from the **"Orders" section of your Shopify admin** via Shopify official API, including **Order number**, **Tracking number, etc,.** So you only need to add tracking numbers to your orders in your Shopify admin, then ParcelPanel will automatically sync and track them for you.   **Note**: ParcelPanel is only for tracking, not for fulfilling your orders, so if you have any questions about how to add tracking numbers easily, please ask **Shopify Support** directly for some help. #### Now your customers can track orders well on your tracking page  Sometimes, even if you have already added correct tracking numbers, there is no tracking info was shown. In this case, there probably be something wrong about the courier matching, don't hesitate to contact us via online chat or our support email: parcelpanel@uppercommerce.com