Why are my orders on black Pending status?

Sometimes when you check your order status in the "Tracking number" section of ParcelPanel admin or track orders on your store tracking page, you may encounter this issue as the pictures show below **Tracking number section of ParcelPanel admin**  **You store tracking page**  **Why is this? This is because you haven't added any tracking number to your orders as the picture shows below**  **What should I do?** All your orders data is from the **"Orders" section of Shopify admin** via Shopify API like **Order number**, **Tracking number, etc,.**  After you add tracking number to your orders here manually or via other third-party fulfill Apps, the system will automatically sync them to ParcelPanel and track them in real-time. **Let me show you an example, the order #1114** **Before adding a tracking number**   **Then adding a tracking number to this order in the "Orders" section of Shopify admin**  **After adding a tracking number, it works well as the pictures show below.**   Additionally, another uncommon issue is that there is no tracking info was generated even though you added the correct tracking number to your orders, while you are sure that there should be some tracking info that was generated. In this case, probably there is something wrong about the courier matching, don't hesitate to contact us via online chat or this email: parcelpanel@uppercommerce.com