Set up post-purchase Estimated Delivery Date (EDD) on my tracking page

Post-purchase Estimated Delivery Date (EDD) is increasingly crucial in reducing WISMO tickets and enhancing customer satisfaction, as about 70% of post-purchase tickets are regarding "Where is my order?" and "When will I receive my order?". ParcelPanel gets you covered 😘

Here's how EDD is displayed on the Tracking page and Shipping notifications

Data sources and priorities

ParcelPanel offers estimated delivery dates from two different data sources.

1. Carrier-provided estimated delivery dates: A few carriers worldwide offer accessible estimated delivery dates.

2. ParcelPanel custom estimated delivery dates: Based on your settings in ParcelPanel admin.

A useful tip is to draw inspiration for setting EDD from ParcelPanel's Transit time analytics.

The priority of these data sources follows the order listed above. If the first source does not provide an estimated delivery date, ParcelPanel will use the second. If none of the sources supply an estimated delivery date, ParcelPanel will not display an estimated delivery date.

Several useful pieces of information

Delivered shipments will not display an EDD.
The EDD is consistent across ParcelPanel's Tracking page, Shipping notifications, and the {{estimated_delivery_date}} variable provided by ParcelPanel.
If the current date surpasses the EDD's end date (may be due to inaccurate EDD data sources), the EDD will not be displayed to prevent customer confusion.

Instructions of ParcelPanel custom EDD:

Go to ParcelPanel admin → Tracking Page page → Post-purchase EDD section

Calculate from

There are two different options for calculating the estimated delivery date (EDD):

1. Calculate from order created time

Estimated delivery date (EDD) = Order created date + Order cutoff and processing time + Transit time

2. Calculate from order fulfilled time

Estimated delivery date (EDD) = Order fulfilled date + Transit time

Fulfillment workflow

If you choose calculate from order created time, you can edit the fulfillment workflow.

Order cutoff time

The deadline at which orders need to be placed to ensure same-day processing.

For instance, if you set 6:00 PM as the cutoff time:

Any order placed before that time, say around 4:00 PM, can be processed on the same day.
Any order placed after that time, like at 9:00 PM, will be processed the following business day.

Processing time

Add how long your warehouse needs to process an order.

Let's say you've set the processing time to 2 days:

If a customer places an order before the order cutoff time on n, March 2024, then the shipping date = (2024/3/n) +2, which is 2024/3/(n+2).
If a customer places an order after the order cutoff time on n, March 2024, then the shipping date = (2024/3/n+1) +2, which is 2024/3/(n+3).

Business days

Select which days your warehouse can process an order.

If you've set Monday through Friday as your business days, any orders placed over the weekend will be processed starting on the following Monday.

Transit times

You can configure different transit times for various countries and regions.

Calculation Example

Configuration:

Calculate from Order created date
Order cutoff time: 06:00 PM (CEST) Europe/Paris
Processing time: 3 business days
Business days: Monday - Thursday
Shipping zone: US 20 - 27 days

Customer 1:

Order placed on 2024.02.26, Monday at 07:00 PM (CEST) Europe/Paris
Shipping address: US

Calculation：

Since the order time exceeds the cutoff time, the order processing starts on Tuesday, 02.27.
By Wednesday, 02.28, 1 business day of processing is completed. By Thursday, 02.29, 2 business days are completed.
From 03.01 to 03.03 (Friday to Sunday), no processing occurs (non-business days). Therefore, by Monday, 03.04, 3 business days of processing are completed, and the order is ready for shipping.
Transit time does not distinguish between business days and non-business days, so it is added directly. The EDD is 03.25 - 04.01.

Customer 2:

Order placed on 2024.02.26, Monday at 07:00 PM (UTC+8) Hong Kong
Shipping address: US