ParcelPanel Tracking system uses big data to identify shipment status and sub-status from carrier tracking details. ParcelPanel currently supports 9 shipment statuses and 30 shipment sub-statuses.
| Icon | Shipment status | Shipment sub-status | Description |
|---|---|---|---|
| Pending | Fulfilled | The shipment has been fulfilled in Shopify but no tracking details are available | |
| Unfulfilled | The shipment has not been fulfilled in Shopify | ||
 | Info received | Info received | The carrier received a shipping request and is about to pick up the shipment |
 | In transit | In transit | The shipment is on its way |
| Picked up by carrier | The carrier has collected the shipment from the sender | ||
| Arrived at sorting facility | The shipment has arrived at a hub or sorting center | ||
| Customs clearance completed | Customs clearance completed | ||
| Departed from airport | The shipment has left the airport and is en route to the next destination | ||
| Arrived at destination country | The shipment has arrived at the destination country | ||
| Arrived at local facility | The shipment has arrived at a local distribution center | ||
 | Out for delivery | Out for delivery | The shipment is out for delivery |
| Contacted before final delivery | The customer is contacted before the final delivery | ||
 | Ready for pickup | Ready for pickup | The shipment is available for the customer to collect from a pickup location |
 | Delivered | Delivered | Shipment delivered successfully |
| Picked up by customer | Shipment picked up by the customer | ||
| Signed by customer | Shipment delivered and signed by the customer | ||
| Delivered to doorstep | The shipment was left at the doorstep or with the neighbor | ||
 | Exception | Exception | Other exceptions |
| Unclaimed | The shipment is unclaimed | ||
| Retained by customs | The shipment was retained by customs | ||
| Shipment damaged or lost | The shipment was damaged or lost | ||
| Shipment canceled | The shipment was canceled | ||
| Refused by customer | The customer has refused to accept the shipment | ||
| Returned to sender | The shipment has been successfully returned to the sender | ||
| Returning to sender | The shipment is being returned to the sender | ||
 | Failed attempt | Failed attempt | The carrier attempted delivery but failed due to some reasons |
| Invalid address | The delivery failed due to address-related issues | ||
| Customer not available | The delivery failed because the customer was not available | ||
| Failed to contact | The delivery failed because the customer was unable to contact | ||
 | Expired | Expired | Tracking details have not been updated for 30 days |
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