By default, shipping notifications are sent using the ParcelPanel domain. You can add a custom sending domain so emails look like they come from your brand.

Here is the instruction

Step 1

Go to your ParcelPanel admin → Settings → Shipping notifications → click the Sender info button → complete the sender email verification by following the guide

Note:

1. The sender email and sending domain must share the same root domain, as required by all email service providers.
2. Free email services don’t support verification to prevent fraud and scams.

Step 2

Input the sending domain you want to use → click the Verify button → add the following DNS and DMARC records at your domain provider → return here to complete the verification

Note:

1. All DNS and DMARC records must be verified.
2. Common domain providers: GoDaddy, Cloudflare (Keep the Proxy status toggle turned off), Shopify, and more. If you don't know how to add, please consult your technical team.
3. The verification process may take up to 48 hours. You can click the View progress button at any time to check the progress.
4. If verification fails, we will send you an email notification; if it succeeds, no notification will be sent.
5. You can use the same sending domain across multiple stores. In this case, all stores except the first one will need to verify one additional DNS record for better security and compliance.

That's all. After verification is completed, ParcelPanel will use your sending domain to send shipping notifications to your customers.

Need help? Feel free to contact us via online chat or email, our world-class 24/7 support team is always glad to help you 🧐