The integration allows you to send Loox review request emails once the shipment status is updated to Delivered in ParcelPanel.

Here is the instruction

Step 1

Go to ParcelPanel admin → Settings → General → enable the Send shipping tracking events to Shopify feature

Note:

• ParcelPanel only updates the shipment status in Shopify, not handling any review requests directly. Then, review apps can detect delivered orders through the Shopify API and use this as a trigger to send review requests.
• The content of review requests, whether by email, SMS, or other means, is still edited within the review apps. If you have any questions about this, please directly contact their support team for assistance.

Step 2
Go to Loox admin → Reviews tab → Collect reviews → Review request timing → select the time interval based on your needs → select Delivery option in the second dropdown menu

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