Why are my orders on pending status?

Sometimes when you check your shipment status, it is shown on Pending status. Like this:

Typically, this can happen for the following reasons:

1. You haven't added a tracking number to the order.

2. You added a tracking number but did not correctly select (match) the courier.

Note: If you're unsure of the courier you're using, you can leave it blank, and our intelligent system will automatically match it for you.

3. Your courier has not provided any updates yet.

What should I do?

1. Confirm that you have added the tracking number. Here’s how to add a tracking number: https://docs.parcelpanel.com/woocommerce/getting-started/work/

2. Ensure that the selected or identified courier is correct.

3. Verify if the courier’s website has updated the relevant shipping details.

If all the above steps are completed and ParcelPanel still shows a pending status, please contact us for further assistance 🌻.