You can add custom shipment status (up to 3) with time interval and description, to timely inform customers about the progress of their orders before you fulfill them.
Or you are using a local delivery service for your Shopify store, so you want to manually update the shipment status, ParcelPanel has got you covered.
e.g. The order #1151 was placed on Aug 27 and needs some days to fulfill, so we can add two custom shipment statuses before you fulfill it to timely inform customers about the progress of this order.
Go to ParcelPanel admin → Tracking Page → Custom shipment status
Click Add custom shipment status button → fill the fields by your needs
Save your changes
Check on your tracking page
Usually, you don't need to do this, because ParcelPanel will automatically update your shipment status. If you want to, here is the instruction.
Go to ParcelPanel admin → Orders → select the shipments you want to manually change → click Update status in the dropdown menu
Disable Automatic shipment status update → check the shipment status you want to change → set up the date and time by your needs → Save your changes
Check on your store tracking page
Note: if you manually changed the shipment status, then our tracking system won't automatically update it. If you want automatically update, please re-enable the Automatic shipment status update again.