Overview
For Merchants: Worry-Free Delivery is entirely free for you as a merchant.
Customers can add protection during checkout, with the premiums included in their payment. These premiums are added to your Shopify payouts and deducted weekly from your linked card by the insurer.
For Customers: The cost of Worry-Free Delivery depends on the store’s currency and is charged in that currency. Examples:
- For orders with a combined retail value under $100 USD, Worry-Free Delivery costs a flat rate of $0.98 USD.
- For orders over $100 USD, the cost is calculated as 1.5%–5% of the cart total based on risk factors. For instance, if an order totals $150 USD with a 1.5% rate, Worry-Free Delivery would cost $2.25 USD.
Note: In most cases, the protection rate is fixed at 1.5% and does not change frequently. If there is ever a need to adjust the rate, merchants will be notified in advance before any change takes effect.
Is the cost of ParcelPanel Protection customizable?
No, the protection fee is not customizable. The price of Worry-Free Delivery is set by the insurer (Seel) and cannot be edited by merchants. This ensures:
- Transparent and fair pricing
- Low customer resistance
- Higher conversion at checkout
We recommend maintaining the default pricing to avoid confusion and preserve trust in the protection service.
Why does the price vary slightly between currencies?
The price of Worry-Free Delivery may vary slightly across different currencies due to how the system handles currency conversion and Shopify Markets pricing.
Here's how it works:
- Protection fee is calculated based on your store currency, not the checkout currency. When a customer checks out in a foreign currency, the order total is first converted to your store's base currency using exchange rates.
- Protection fee is then matched to the nearest available variant in the Shopify Markets settings. Based on the converted amount, the appropriate protection fee (e.g., $0.98 USD or €0.98) is determined, and then we match this to the closest variant available in the Shopify Market Pricing for the customer's currency.
For example:
If your store is based in USD, and a customer checks out in AUD with an order value of 93 AUD, we’ll first convert 93 AUD to its equivalent in USD. Suppose that equals $61 USD — this falls under the "$100 USD and below" flat-rate rule.
The system then finds the nearest available variant in your Shopify Market Price for AUD (e.g., 2 AUD) and applies it.
This ensures the displayed price is as close as possible to the intended premium in the customer's local currency, while accounting for currency fluctuations and Shopify's pricing constraints (e.g., rounding rules and variant availability).
This approach keeps the pricing transparent and consistent across markets while maintaining operational accuracy and customer trust.
Need help? Feel free to contact us via online chat or email, our world-class 24/7 support team is always glad to help 🌻.