Overview

For Merchants:

Worry-Free Delivery remains completely free for you as a merchant — there are no setup or monthly fees.
Under the commission plan, merchants receive 15% of each protection premium as commission. When the insurer collects the weekly premium total, 15% is retained as your commission, and the remaining 85% is transferred to our insurer partner automatically.

If you are still on the legacy 1.5% no-commission plan, you may opt to upgrade to the commission plan at any time.

For Customers:

The protection premium is calculated as 2% of the order value, or a minimum of 1.28 in your store’s currency, whichever is higher. This amount is added to the customer’s checkout total when they select Worry-Free Delivery.

Examples:

USD store: order $60 → premium = $1.28 (minimum); order $150 → premium = $3.00 (2% × $150)

Note: The 2% rate (with the 1.28 minimum) is generally stable and will not change frequently. If we ever need to adjust rates (for example, because of unusually high claim ratios or changing risk factors), we will notify merchants in advance before any change takes effect.

Is the cost of ParcelPanel Protection customizable?

No, the protection fee is not customizable. The price of Worry-Free Delivery is set by the insurer (Seel) and cannot be edited by merchants. This ensures:

• Transparent and fair pricing
• Low customer resistance
• Higher conversion at checkout

We recommend maintaining the default pricing to avoid confusion and preserve trust in the protection service.

Need help? Feel free to contact us via online chat or email, our world-class 24/7 support team is always glad to help 🌻.