Overview
For Merchants: Worry-Free Delivery is entirely free for you as a merchant.
Customers can add protection during checkout, with the premiums included in their payment. These premiums are added to your Shopify payouts and deducted weekly from your linked card by the insurer.
For Customers: The cost of Worry-Free Delivery depends on the storeβs currency and is charged in that currency. Examples:
- For orders with a combined retail value under $100 USD, Worry-Free Delivery costs a flat rate of $0.98 USD.
- For orders over $100 USD, the cost is calculated as 1.5%β5% of the cart total based on risk factors. For instance, if an order totals $150 USD with a 1.5% rate, Worry-Free Delivery would cost $2.25 USD.
Note: In most cases, the protection rate is fixed at 1.5% and does not change frequently. If there is ever a need to adjust the rate, merchants will be notified in advance before any change takes effect.
Is the cost of ParcelPanel Protection customizable?
No, the protection fee is not customizable. The price of Worry-Free Delivery is set by the insurer (Seel) and cannot be edited by merchants. This ensures:
- Transparent and fair pricing
- Low customer resistance
- Higher conversion at checkout
We recommend maintaining the default pricing to avoid confusion and preserve trust in the protection service.
Need help? Feel free to contact us via online chat or email, our world-class 24/7 support team is always glad to help π».