Overview

Worry-Free Delivery is a service jointly provided by ParcelPanel and Seel, a licensed U.S. insurance company. Seel is responsible for charging the protection fee, providing coverage, and processing claims—so you don’t have to worry about handling insurance-related issues manually.

For Merchants: Worry-Free Delivery is entirely free for you as a merchant.

Customers can add protection during checkout, with the premiums included in their payment. These premiums are added to your Shopify payouts and transferred weekly from your card by the insurer, Seel.

💡 In short: You receive the protection fees first through Shopify → then Seel withdraws the same amount weekly from your card.

ParcelPanel subscriptions are charged through Shopify. However, Worry-Free Delivery is handled separately via Stripe by Seel, and your linked debit/credit card will only be used for Worry-Free Delivery charges. Your ParcelPanel subscription charges will never be processed via this added Debit/Credit card.

You can view weekly transfer summaries and detailed invoices in your ParcelPanel dashboard.
Navigate to the Protection > Bills section to check:

• The total premium collected for the week
• The billing details for each billing cycle
• A downloadable invoice from Seel

Seel supported Debit/Credit card types

American Express

Cartes Bancaires

Diners Club

Discover

Interac

JCB

Mastercard

UnionPay

Visa

Need help? Feel free to contact us via online chat or email, our world-class 24/7 support team is always glad to help 🌻.