Overview
ParcelPanel Protection is a simple way to offer shipping insurance for lost, damaged, or stolen packages. It helps you avoid financial losses and keeps your customers satisfy by ensuring quick reimbursements through an insurance provider.
In this article, we will show you:
• Benefits of ParcelPanel Protection for your business
• Limitations of the ParcelPanel Protection
• Worry-Free Delivery and its coverage
• Activate ParcelPanel Protection
• Consumer claim submission process
• ParcelPanel Protection sustainability initiative
Benefits of ParcelPanel Protection for your business
Managing the shipping process is crucial but often beyond merchants’ control. When issues occur, they disrupt the customer experience and burden your support team with time-consuming resolutions, including replacing products and covering shipping costs.
Carrier seller protection can offset some losses, but filing claims is often complex and prone to rejection. It also doesn’t account for the time and effort needed to resolve customer issues.
Some merchants use in-house shipping protection, which may generate revenue but still requires time and effort to resolve issues. Consumers are advised to verify that insurance providers are licensed before purchasing. (Source: NAIC)
With ParcelPanel Protection, customers can file claims directly with the insurer, saving you hassle. Plus, approved claims cover the cost of replacements, so you’re not out of pocket.
- Trusted Insurance Provider: ParcelPanel collaborates with SEEL, a licensed U.S. insurance provider, ensuring genuine and reliable coverage.
- Streamline Claims: Customers file claims directly with the insurer, saving your team’s time.
- Cut Replacement Costs: Approved claims cover product replacement expenses, reducing your financial burden.
Limitations of the ParcelPanel Protection
For Merchants: Supported shop currencies include USD, CAD, GBP, EUR, AUD, and NZD. More currencies will be added, stay tuned!
For Customers: Supported browser IPs include the U.S., Germany, France, the Netherlands, the U.K., Australia, Canada, and New Zealand. We’re working to expand to more countries, stay tuned!
Worry-Free Delivery and its coverage
When you publish ParcelPanel Protection, a virtual product called Worry-Free Delivery is automatically added to your store. The Worry-Free Delivery widget will appear on your cart drawer/cart page (for Plus stores, it will appear at checkout page).
Non-Shopify Plus Shopify Plus
Coverage: Terms of service
Worry-Free Delivery is a service provided by Seel (ParcelPanel’s partner). It protects against shipping loss, delays, damage, and theft (porch piracy). Coverage details include:
| Issue type | Definition | Claim filing windows open | Claim filing windows closed | Compensation |
|---|---|---|---|---|
| Loss | Packages are considered lost if not delivered within 30 days (domestic) or 60 days (international) after order fulfillment (shipment date). | Domestic: 30 days International: 60 days after order fulfillment (shipment date) | 90 days after the order date | For verified loss cases, the compensation equals the purchase value. |
| Delay | Packages are considered delayed if not delivered within 10 days (domestic) or 30 days (international) after order fulfillment (shipment date). | Domestic: 10 days International: 30 days after order fulfillment (shipment date) | 90 days after the order date | Compensation is $5 USD, or the equivalent in the transaction currency (e.g., €5 for orders in euros). |
| Damage | Packages are considered damaged if, within 7 days of being marked as “delivered” by the carrier, items are covers rendered unusable (e.g., fractured, shattered, bent and crushed). Does not include cosmetic damage (scratches, dents), manufacturing defects, packaging errors, or unsealed items. | Delivery date | 7 days after the delivery date | For verified damage cases, the compensation equals the purchase value. |
| Theft (Porch Piracy) | Packages are considered stolen if taken within 7 days of being marked as “delivered” by the carrier. | Delivery date | 7 days after the delivery date | For verified theft cases, the compensation equals the purchase value. |
Note: Consumers must file a claim within the specified time frame to be eligible for compensation.
Even more, Worry-Free Delivery includes carbon-neutral shipping within the recipient’s country 🌍
Excluded products
The following items are not covered:
Activate ParcelPanel Protection
ParcelPanel Protection is a feature of ParcelPanel order tracking. You can easily go to the Protection page and follow the on-screen instructions to apply and enable the feature. For more information, please refer to Install on cart or Install on checkout.
Consumer claim submission process
Customers can opt to purchase Worry-Free Delivery during checkout to protect their packages against loss, delays, damage, and theft (porch piracy). Claim Process:
1. If shipping issues occur, customers can file a claim through the Shipping Protection Resolution Center which can access via the email received after purchasing Worry-Free Delivery or ParcelPanel order tracking page (coming soon).
2. Customers filed a claim through the claim portal and the claim is approved, they can request a refund.
3. The refund will be directly transferred to the payment method filled in by the customer, ensuring a hassle-free resolution for your customers.
To learn more about the claims process, please visit https://docs.parcelpanel.com/shopify/shipping-protection/file-a-claim/.
Claim button in the email Seel's claim portal
ParcelPanel Protection sustainability initiative
ParcelPanel is dedicated to sustainability, offsetting carbon emissions for all orders protected by ParcelPanel Protection. This commitment drives immediate climate action and supports a greener future.
A carbon credit offsets one metric ton of carbon dioxide by reducing or avoiding emissions. When customers opt for Worry-Free Delivery, Seel allocates part of the premium to purchase carbon offsets, neutralizing emissions from delivery. More details, including tracked emissions and certified offset projects, are available on the sustainability website.
Related questions
How much does ParcelPanel Protection cost?
For Merchants: Worry-Free Delivery is entirely free for you as a merchant.
Customers can add protection during checkout, with the premiums included in their payment. These premiums are added to your Shopify payouts and deducted weekly from your linked card by the insurer.
For Customers: The cost of Worry-Free Delivery depends on the store’s currency and is charged in that currency. Examples:
- For orders with a combined retail value under $100 USD, Worry-Free Delivery costs a flat rate of $0.98 USD.
- For orders over $100 USD, the cost is calculated as 1.5%–5% of the cart total based on risk factors. For instance, if an order totals $150 USD with a 1.5% rate, Worry-Free Delivery would cost $2.25 USD.
Will ParcelPanel Protection affect conversion rates or store speed?
Conversion Rates: No, it will actually increase checkout conversions by boosting customer confidence, helping you drive more sales.
Store Speed: The widget loads in 300-400ms and does not slow down your store.
Why is Worry-Free Delivery appearing as a product in my Shopify store?
Due to Shopify's shopping cart system, Worry-Free Delivery must be listed as a product in the store. If you prefer not to display Worry-Free Delivery products in your storefront, follow this.
Need help? Feel free to contact us via online chat or email, our world-class 24/7 support team is always glad to help 🌻.